top of page

Shipping Policy

1. Overview

At Ausi Logistics, we provide reliable container transport, freight handling, and logistics solutions across Australia and internationally. This Shipping Policy outlines how we process, handle, and deliver shipments.

2. Company Information

  • Business Name: Ausi Logistics

  • Email: INFO@AUSILOGISTICS.COM

  • Shipping Phone: 1300 LOGISTICS

  • Sales Phone: 08 9930 7013

  • Address: Willetton, WA 6155, Australia

3. Shipping Services

We offer a range of logistics and shipping services, including:

  • Container transport (local and interstate)

  • Freight forwarding (domestic and international)

  • Warehousing and distribution

  • Bulk and specialized cargo handling

4. Processing Time

  • Orders and shipment requests are processed within 1–3 business days.

  • Complex logistics or custom freight arrangements may require additional time.

  • Customers will be notified of any delays.

5. Shipping Timeframes

Delivery times vary depending on:

  • Distance and destination

  • Type of freight (standard, express, containerized)

  • Customs clearance (for international shipments)

Estimated Timeframes:

  • Local (WA): 1–3 business days

  • Interstate (Australia): 3–7 business days

  • International: 7–21 business days

Note: These are estimates and not guaranteed delivery times.

6. Shipping Costs

Shipping costs are calculated based on:

  • Weight and dimensions of cargo

  • Distance and destination

  • Type of service required

  • Fuel and operational costs

Quotes are provided upon request. All pricing will be confirmed before shipment.

7. Tracking & Updates

  • Shipment tracking is available where applicable.

  • Customers will receive updates via email or phone.

  • For real-time updates, contact our shipping team.

8. Customs, Duties & Taxes

For international shipments:

  • Customers are responsible for all customs duties, taxes, and import fees.

  • Required documentation must be provided accurately.

  • Delays due to customs are beyond our control.

9. Delivery Conditions

  • Customers must ensure accurate delivery details are provided.

  • Someone must be available to receive the shipment where required.

  • Additional charges may apply for:

    • Failed delivery attempts

    • Re-delivery

    • Storage or demurrage

10. Damaged or Lost Shipments

If your shipment is:

  • Damaged: Notify us within 48 hours of delivery with supporting evidence (photos, documentation).

  • Lost: Contact us immediately for investigation.

We will work with carriers and partners to resolve issues promptly. Compensation may be subject to shipping insurance and contractual terms.

11. Insurance

  • Shipping insurance is recommended but not included by default.

  • Customers may request coverage for high-value goods.

12. Delays

We are not liable for delays caused by:

  • Weather conditions

  • Customs clearance

  • Port congestion

  • Strikes or unforeseen events

We will communicate delays as soon as possible.

13. Cancellations

  • Shipments can be canceled prior to dispatch.

  • Fees may apply depending on preparation and booking costs.

14. Restricted & Prohibited Items

We do not transport:

  • Hazardous or illegal goods

  • Items restricted by Australian or international law

  • Unsafe or improperly packaged cargo

Customers are responsible for compliance with all regulations.

15. Contact Us

For shipping inquiries or support:

Ausi Logistics
📧 INFO@AUSILOGISTICS.COM
📞 Shipping: 1300 LOGISTICS
📞 Sales: 08 9930 7013
📍 Willetton, WA 6155, Australia

bottom of page