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Return & Refund Policy

1. Overview

At Ausi Logistics, we provide logistics, freight, and container transport services. Due to the nature of our services, returns and refunds are handled differently from traditional retail businesses. This policy outlines when refunds, cancellations, or service adjustments may apply.

2. Company Information

  • Business Name: Ausi Logistics

  • Email: INFO@AUSILOGISTICS.COM

  • Shipping Phone: 1300 LOGISTICS

  • Sales Phone: 08 9930 7013

  • Address: Willetton, WA 6155, Australia

3. Service-Based Nature

Our services involve transportation, logistics coordination, and freight handling. Once a shipment has been dispatched or a service has commenced, it is generally non-returnable and non-refundable, except under specific conditions outlined below.

4. Cancellations

Before Dispatch

  • Orders or bookings canceled before dispatch or service commencement may be eligible for a full or partial refund.

  • Administrative or booking fees may be deducted.

After Dispatch

  • Once the shipment has been picked up or is in transit, cancellation is not possible, and no refund will be issued.

5. Refund Eligibility

Refunds may be considered in the following cases:

a. Service Not Delivered

  • If we fail to provide the agreed service due to our error.

b. Significant Delay (Company Fault)

  • If a major delay occurs solely due to our operational failure (excluding external factors).

c. Billing Errors

  • Incorrect charges or duplicate payments will be corrected and refunded.

6. Non-Refundable Situations

Refunds will not be provided for:

  • Delays caused by customs, weather, port congestion, or third parties

  • Incorrect or incomplete customer-provided information

  • Failure to provide required documentation

  • Refused or abandoned shipments

  • Changes requested after dispatch

  • Costs already incurred (fuel, labor, booking, port fees, etc.)

7. Damaged or Lost Goods

If goods are damaged or lost during transit:

  • Claims must be submitted within 48 hours of delivery

  • Supporting evidence is required (photos, reports, documentation)

  • Compensation is subject to:

    • Shipping insurance (if purchased)

    • Carrier terms and liability limits

Without insurance, liability may be limited.

8. Insurance

  • Insurance is not included by default

  • Customers are strongly advised to request insurance for valuable shipments

  • Refunds or compensation are dependent on insurance coverage where applicable

9. Refund Process

To request a refund:

  1. Contact us at INFO@AUSILOGISTICS.COM

  2. Provide:

    • Booking or invoice number

    • Details of the issue

    • Supporting documentation

Processing Time

  • Refunds are reviewed within 5–10 business days

  • Approved refunds are issued via the original payment method

10. Partial Refunds

Partial refunds may be issued where:

  • Only part of the service was not delivered

  • Costs were partially incurred

11. Dispute Resolution

We aim to resolve all issues fairly and efficiently. If a dispute arises, we will work with customers and relevant partners to reach a reasonable outcome.

12. Changes to This Policy

We reserve the right to update this policy at any time. Updates will be posted on our website with a revised effective date.

13. Contact Us

Ausi Logistics
📧 INFO@AUSILOGISTICS.COM
📞 Shipping: 1300 LOGISTICS
📞 Sales: 08 9930 7013
📍 Willetton, WA 6155, Australia

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